Version January 2016
What type of information do we collect and why?
When you visit our Site, we may automatically collect standard internet and website log information and details of patterns about how website visitors behave. The information we may collect includes information about your Internet service provider, your operating system, browser type, domain name, the Internet protocol (IP) address of your computer (or other electronic Internet-enabled device), your access times, the website from which you linked to the Site (as relevant), the Web pages you request and the date and time of those requests. This may allow us to find out which parts of the Site are popular or need changing.
The Site is intended to be used by patients, professional health care providers and medical device distributors, although of course it is easily accessible to others on a read only basis. If you are a patient, professional health care provider or would simply like to learn more about Cystistat, you can interact with us using the ‘Contact Us’ function to speak to us by email. We would then get in contact with you using the contact details you provide.
If you are a distributor, the Site allows you to interact with us via a restricted access distributor portal.
If you want to use these services, you will need to provide us with some additional personal information so that we can liaise with you in order to deal with your request or query, or your purchase (made otherwise than through the Site). If you do choose to provide us with your personal information, we will collect that information for our own use and for the purposes described in this Policy.
What type of personal information do we collect?
Where you choose to provide personal details to us, we may collect the following personal information from you:
your full name; your work and home contact details eg address, fax number, telephone numbers and e-mail address;
the reason for your contact, which may be an enquiry or a request;
if you obtain a distributor account - your login/username (if and to the extent that contains any personal information about you such as your name), password, e-mail address, your full name, company name, company address and job title details;
There may be free text boxes on this Site from time to time. Please do not input any sensitive personal data such as (if you are a patient/consumer) details of your symptoms and/or any pre-existing medical conditions, or (if you are a distributor or health care professional) any patient identifying information related to this or the names or other detail which identifies or would, with other data, identify patients. We do not wish to collect any such information through this Site.
How do we use personal information about you?
The Company may use personal information about you for purposes described in this Policy or as otherwise disclosed to you on our Site or with our services. For example, we may use personal information about you for the following purposes:
to respond and/or deal with your request or enquiry;
to improve our products and to ensure that content from the Site is presented in the most effective manner for you and for your computer (or other electronic Internet-enabled device);
to administer the Site;
for internal record keeping;
to contact you (directly, either by the Company or through a relevant partner or agent by e-mail or phone for any of the above reasons;
to perform any contract the Company has with you; and
for compliance with legal, regulatory and other good governance obligations.
This list is not intended to be exhaustive and may be updated from time to time as business needs and legal requirements dictate. Some of the personal information that the Company maintains will be kept in paper files, while other personal information will be included in computerised files and electronic databases as set out in more detail below.
In most cases, the information the Company processes about you is required to deal with your request, or registration to use the Site (as relevant), or required by law, or is necessary for the exercise of the Company’s legitimate business interests and needs.
Do we share personal information with third parties?
Your personal information will be made available for the purposes mentioned above (or as otherwise notified to you from time to time), on a ‘need-to-know’ basis as far as possible, to responsible management, accounting, legal, logistics, audit, compliance, information technology and other corporate staff who properly need to know these details for their functions within the Company.
We may also share personal information within the Group as needed for reasonable management, analysis, planning and decision making, including in relation to taking decisions regarding the expansion and promotion of our product and service offering, order or customer request fulfilment and for use by those companies for the other purposes described in this Policy.
What safeguards are in place to protect your personal information?
While we take efforts to safeguard your personal information which are consistent with relevant laws, we cannot guarantee absolutely the security of any personal information you disclose online.
What rights do you have to review and amend personal information?
You have the right to review your personal information held by the Company and to have certain inaccurate information about you corrected. This request for access to your personal data needs to be in writing. You may have similar or comparable rights against other parts of the Group.
If you wish to exercise any of these rights, or to contact the Company in respect of its data processing activities, please contact firstname.lastname@example.org in the first instance.
Keeping you informed
We will keep your details on record for as long as necessary taking into account the purpose(s) for which it is processed by or on our behalf. For example, we may keep it until we have completely dealt with your request or enquiry and then for a reasonable period afterwards, in accordance with data protection and other applicable legislation.
The Company may keep your details on record for as long as is necessary for the purposes set out above and will then delete your details in accordance with data protection and other applicable legislation.
Like many websites, when you visit our Site we issue a 'cookie' or unique code that allows us to identify your computer. We use the cookie to note the different areas of our Site recently accessed through your computer - it is only used in relation to this Site and not in relation to any other websites you may visit. We will use the information collected in this way to tell you about services or products which might be of interest to you when you make further visits to our Site. Most web browsers automatically accept cookies, but your browser's settings can be altered to prevent this. In addition, Cookies can be deleted from your hard-drive. How you do this will depend upon the Internet browser that you use. Please refer to your relevant Internet browser manufacturer's website where you should be able to receive the information you need.
We keep this Policy under regular review. We may change this Policy from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. The date at the top of this Policy will be updated accordingly.
We encourage you to check the date of this Policy when you visit the Site for any updates or changes since we will not necessarily bring these to your attention. However, where required by applicable law, we will notify you of any modified versions of this Policy that might materially affect the way we use or disclose your personal information.
By using our Site, submitting your personal information to us and/or registering an account, you consent to the use of your personal information as described in this Policy (as amended from time to time).
This Policy only extends to the Site and does not, therefore, extend to your use of, provision of data to and collection of data on any website not connected to us to which you may link by using the hypertext links within this Site. That linking process may involve third party cookies being placed on your machine or other device. We do not control the third party cookies used for any of these purposes. You should check the third-party website to understand their data collection practices and controls when you first click on any link on this Site.
If you have any questions about this Policy, please contact us at:
International Representative Office
8050 Zurich - Switzerland
Phone: +41 44 308 75 75
Fax: +41 44 308 75 20